Refund policy

Last updated: September 30, 2026

30-day returns on unused items
You have 30 days from the day your order arrives to request a return. The item needs to be unused and in its original packaging, and you’ll need your order number or proof of purchase. This applies to every order, including sale items, bundles like the Night Shift Kit, and Black Friday orders.

Why used items can’t come back
Our products are oral care tools that go in your mouth. For hygiene reasons, we can’t accept returns of brushes, brush heads, flosser tips, descaler tips, whitening products or other oral care items once they’ve been used.

Arrived faulty? We’ll replace it or refund you
If something doesn’t work or has an issue when it arrives, email us within 30 days of delivery with your order number and a short description (a photo or video helps). We’ll send you a replacement or give you a refund. This applies even if you’ve already tried the item, because that’s often how a fault shows up.

2-year guarantee
Our devices are covered by a 2-year supplier guarantee against defects. If yours develops a fault within 2 years of delivery, email us with your order number and a short description, and we’ll handle the claim with our supplier for you.

How to start a return
Email support@electrodentist.com with your order number and the item you’d like to return. If your return is accepted, we’ll send you a return shipping label and instructions on where to send it. Items sent back without a return request first can’t be accepted.

Not returnable
Used oral care items (unless they arrived faulty, see above) and gift cards.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds
We’ll email you once we’ve received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us at support@electrodentist.com.

Your legal rights
Nothing in this policy limits the rights you have under your local consumer law, such as the Australian Consumer Law. If your order ships to the European Union or the United Kingdom, you can also cancel it within 14 days of delivery without giving a reason, subject to the hygiene exception for used items above.

Questions about a return? Email support@electrodentist.com.